Privacy Policy

1. Introduction & Scope

SHRI RAM Hospital is committed to securing your health information, patient logs, and personal credentials. This Privacy Policy governs the processing of all digital details submitted online through this website, as well as data gathered during on-premise clinical registers, adhering to the Information Technology Act (2000) and medical guidelines.

2. Information We Collect

To provide high-quality healthcare and diagnostic solutions, we process both personal and sensitive medical parameters, which include:

• Identification Details: Full name, local address, age, gender, emergency contact number, and government-issued ID proofs.
• Clinical & Health Records: Chief complaints, diagnostics, vital logs, lab charts, prescriptions, and past medical history summaries.
• Financial Credentials: Insurance policies, cashless card details, third-party administrator (TPA) guidelines, and payment logs.
• Technical Information: IP addresses, cookie preferences, submission timestamps, and device metrics.

3. Methods of Collection

Data is primarily gathered directly from your submissions when scheduling appointments online, completing diagnostic intake forms, during on-duty check-in, or via telemetry data generated by our hospital diagnostic machinery and pathology analyzers.

4. Purpose of Data Use

Your physical and digital medical records are strictly managed to achieve the following operational requirements:

• Providing clinical care and gynecological consultations.
• Coordinating laboratory samples, radiology reports, and critical ward beds.
• Processing cashless claims, TPA coordination, and official medical billing receipts.
• Communicating critical appointment revisions, test schedules, or post-treatment guidelines.

5. Data Protection & Security

SHRI RAM Hospital applies modern database protections including multi-layered access firewalls, database logs encryption, and multi-factor staff logins. Physical clinical charts are preserved in secure archive sections with restricted access keys.

6. Third-Party Sharing

We only disclose clinical or identity details with verified insurance underwriters, government medical registries, or specialized partner labs when explicitly authorized by the patient or required under emergency clinical procedures or judicial orders.

7. Patient Consent & Rights

Patients retain the legal right to view their electronic health record (EHR), request corrections to emergency contact records, demand physical copy printouts, and withdraw consent for digital communications/promotional updates.

8. Data Retention Policy

We hold physical clinical folders and medical records for the legally mandatory period defined by Indian healthcare codes (usually 3 years for OPD records and up to 10 years for critical surgeries or medico-legal cases).

9. Policy Updates

SHRI RAM Hospital reserves the right to modify this document in accordance with updated health system policies. The latest operational copy is always hosted right here on this page with the modified timestamp.

10. Grievance Redressal

For any data security queries, policy clarifications, or to practice your patient information rights, you can reach out directly to our Grievance Officer: